Sportybets Terms & Conditions — What You Should Know Before Using Our Services

Sportybets (referred to hereinafter as "Sportybets", "we", or "the Company") is an online Sports Betting and casino platform operating in Bangladesh. These Terms & Conditions apply to all use of Sportybets' services — including the website, mobile app, and any associated services.

By registering with Sportybets or using any of our services, you confirm that you have read, understood, and agreed to this entire document. If you do not accept any of these terms, please refrain from using Sportybets' services.

These terms and conditions are available in both English and Bangla. For Bangladeshi members, the Bangla version is considered the primary version. In the event of any dispute, the Bangla version shall take precedence.

To register for and use Sportybets, you must meet the following eligibility requirements:

• Age: Applicants must be 18 years of age or older. A National ID card or passport may be required as proof of age.
• Single Account: Each individual may only open one Sportybets account. Multiple accounts are strictly prohibited and, if detected, all associated accounts may be suspended.
• Accurate Information: All information provided at registration — name, date of birth, address, and mobile number — must be accurate and truthful. Providing false details may result in account cancellation.
• Password Security: It is the member's responsibility to keep their account password confidential. Sharing your account or allowing others to use it is strictly prohibited.
• KYC Verification: Identity verification (KYC) must be completed before making a withdrawal. Sportybets may request additional verification documents at any time.

Sportybets provides services to Bangladeshi citizens and residents. The service cannot be accessed from countries where it is prohibited. Attempting to bypass geographic restrictions using a VPN or proxy may result in account termination.

Please make sure you are familiar with the following rules before placing a bet on Sportybets. Every rule has been put in place to protect our members.

Bet Acceptance: A bet placed on Sportybets is not considered accepted until you receive a confirmation message. Sportybets will not be liable for any bet that is not accepted due to a technical error.

Odds Changes: Odds in live betting change from moment to moment. The odds displayed at the time a bet is placed are final — any subsequent odds movements will not affect already confirmed bets.

• Maximum Bet Limit: Each market has a maximum bet limit, which varies depending on the match and market.
• Suspicious Betting: Sportybets reserves the right to close accounts and forfeit winnings if a member is found to be involved in automated or algorithmic betting, match fixing, or any other fraudulent activity.
• Market Cancellation: If a market is published with incorrect odds, Sportybets reserves the right to void that market, and the full stake will be returned to the member.
• If a Match is Cancelled: If a match is cancelled or ends before the scheduled time, the outcome of your bet will be determined in accordance with Sportybets' rules. In most cases, the stake will be refunded.
• Accumulator Bet: You can combine multiple selections into an accumulator bet. If even one selection is incorrect, the entire bet is lost — partial wins are not possible.

Sportybets supports Bangladesh's most popular mobile banking methods. Deposits and withdrawals are secure, fast, and transparent — the foundation of our financial policy.

Deposit: Deposits can be made via bKash, Nagad, and Rocket. The minimum deposit amount is ৳300. Funds are typically credited within 30 seconds. Bank transfer is also available, which may take 1–2 hours.

Withdrawal: Members who have completed KYC verification can submit a withdrawal request at any time. The minimum withdrawal amount is ৳500. Standard withdrawals are processed within 5–15 minutes. Additional verification may be required for larger amounts.

• Currency: Sportybets processes all transactions in Bangladeshi Taka (BDT).
• Withdrawal via the same method: Withdrawals must be made using the same method as the original deposit — this is part of our anti-money laundering policy.
• Bonus Balance: Bonus balances cannot be withdrawn directly — they can only be withdrawn after the wagering requirements have been met.
• Third-Party Payments: Using another person's mobile number or bank account for deposits or withdrawals is strictly prohibited.
• Reasons for Rejection: Withdrawals may be held if KYC is incomplete, activity appears suspicious, or there are discrepancies in your information.

Sportybets offers a range of bonuses and promotions — welcome bonus, reload bonus, cashback, free bets, and voucher codes. Each bonus comes with its own terms, which are disclosed before the bonus is claimed.

Wagering Requirement: To withdraw a bonus, you generally need to wager the bonus amount a set number of times — this is known as the wagering requirement. For example: a ৳1,000 bonus with a 10x wagering requirement means you need ৳10,000 in total betting turnover.

• Once per account: The welcome bonus can only be claimed once per account. If multiple members of the same household use the same device or IP address, only one welcome bonus will be awarded.
• Bonus Validity: Every bonus has a set expiry period. If the wagering requirement is not completed within that period, the bonus will be forfeited.
• Bonus Abuse Prohibited: Attempting to claim bonuses across multiple new accounts, claiming bonuses under a false identity, or trying to withdraw bonus funds with minimal risk are all considered bonus abuse.
• Market Restrictions: Some bonuses are only valid for specific sports or markets. Any restrictions will be stated in the bonus details.
• Minimum Odds: Bets placed using a bonus may be subject to minimum odds requirements — typically 1.50 or higher.

To learn more about Sportybets' bonuses and promotions, visit Bonus Page & Voucher View page.

Sportybets believes betting is for entertainment — not financial stress or hardship. We are actively building a responsible betting culture and are committed to keeping all members safe.

The following tools are always available to Sportybets members:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits — entirely on your terms.
• Self-Exclusion: Take a break from betting for anywhere between 24 hours and 6 months.
• Cooling-Off Period: Pause your account temporarily — your balance stays safe.
• View Betting History: Review your spending patterns and make informed decisions.

If you notice signs of problem gambling, please reach out to the Sportybets support team. For more information, Responsible Gaming View page.

Sportybets reserves the right to temporarily suspend or permanently close a member's account under the following circumstances:

• Providing false or incomplete registration information
• Operating Multiple Accounts
• Bonus Abuse or Fraudulent Activity
• Match fixing or colluding with other bettors
• Use of algorithmic or automated betting software
• Suspicion of money laundering or illegal activity

If your account is suspended, Sportybets will notify you of the reason and provide an opportunity to appeal. Any valid balance will be returned once the investigation is complete.

If you wish to close your account, please contact our support team. Any remaining balance will be processed for withdrawal before the account is closed.

For any dispute regarding a bet outcome, payment, or account matter, please follow Sportybets' dispute resolution process:

• Step One: Contact our support team via live chat or email at support@sportybets.asia. The majority of issues are resolved at this stage.
• Step Two: If the support team is unable to resolve your issue, escalate it to the Resolution Team — you will receive a written response within 72 hours.
• Step Three: If you are not satisfied with Sportybets' decision, you may file a complaint with the relevant licensing authority.

Sportybets reviews all disputes impartially. Betting logs, payment records, and communication history are all taken into account. Once a decision is reached, the member is informed along with the reasoning behind it.

Disputes must be filed within 30 days of the incident. After this period, Sportybets is not obligated to accept the dispute.

Sportybets reserves the right to update these terms and conditions at any time. Members will be notified of any changes via email, app notification, or a notice on the website. Continued use of the service after changes take effect will be deemed acceptance of the updated terms.

Entire Agreement: These Terms & Conditions, the Privacy Policy, and the Responsible Betting Policy together form the complete agreement between Sportybets and its members.

Severability: If any provision of these terms is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect.

Contact: If you have any questions about these Terms & Conditions, please write to support@sportybets.asia- or via Live Chat on the Sportybets app.